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Google IT Support Certificates

Get on the fast track to finding an in-demand job in IT, with a professional certificate from Google. Learn the foundations of networking and operating systems or how to solve problems using code.

  • No relevant experience necessary
  • 100% remote, online learning
  • Under 10 hours of study a week
  • 80% of completers report a career impact within six months
Google IT Support Certificates

Get a job in IT, with help from Google

Whether learning the foundations or taking your career to the next level, a Google IT Certificate opens doors to in-demand jobs.

$55,000

a

Average entry-level salary in IT support1

86,500

a

Entry-level IT jobs currently open1

Learn online, in partnership with Coursera

Fast and flexible so you can learn at the pace that’s right for you, the Google IT Support Professional Certificate is the No. 1 career certificate on the online learning platform Coursera.

Qualify for in-demand jobs in IT

In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.

  • Database administrator
  • IT specialist
  • Tech support specialist
  • Systems analyst
  • Network engineer
  • Help desk technician
  • IT support specialist
  • IT technician
  • Computer user specialist
  • IT assistant

Choose the IT certificate that's right for you

Introductory Level

IT Support Certificate

This online training program provides the skills you need for an introductory-level job in IT support, with no relevant experience required.


You’ll learn about:

  • Troubleshooting and customer care
  • Networking
  • Operating systems
  • System administration
  • Security
Get started on Coursera

See full curriculum

  • Technical Support Fundamentals

  • The Bits and Bytes of Computer Networking

  • Operating Systems and You: Becoming a Power User

  • System Administration and IT Infrastructure Services

  • IT Security: Defense Against the Digital Dark Arts

Advanced Level

IT Automation with Python Certificate

For learners familiar with basic IT concepts, this advanced program builds on those foundations to take your career to the next level.


You’ll learn about:

  • Python programming
  • IT automation
  • Troubleshooting & debugging
  • Testing in Python
  • How to set up your developer environment
Get started on Coursera

See full curriculum

  • Crash course on Python

  • Using Python to interact with the operating system

  • Introduction to Git and GitHub

  • Troubleshooting and Debugging Techniques

  • Configuration Management and the Cloud

  • Automating Real-World Tasks with Python

Get on the fast track to in-demand jobs in technology , retail , finance , energy , and more

Complete a Google IT Support Certificate at your own pace and time.

Improve your interview technique and resume with access to career resources.

Get your foot in the door with top employers through the Google hiring consortium.

Connect with top employers, including these:

  • Cognizant
  • Compuvision
  • Coursera
  • intrivix
  • Tmobile
  • Accenture
  • AKDM
  • Amplio
  • Bayer
  • Best buy
  • Arizona
  • Huge
  • Kforce
  • Mcpc
  • Randstad
  • smuckers
  • Target
  • veterans united
  • Work and Co
  • Wyndham
  • PNC
  • Deloitte
  • Duke energy
  • Crescent digital

Frequently asked questions

  • What is IT Support?

    Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

  • Why start a career in IT?

    With entry-level jobs in IT fetching an average salary of $55,000 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029. Faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.

  • Why did Google create this program?

    Google has long faced an issue that many other companies also contend with -- we had open IT support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a nonprofit organization to provide training and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support so this training could be available to everyone.

  • Can I get academic credits for taking this program?

    The IT Support Professional Certificate secured a credit recommendation from the American Council on Education’s (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Now, learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

    Certificate completers who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.

  • Is this program offered in other languages?

1Burning Glass, 2020