IT support is a dynamic, fast-growing field which is projected to grow 11% between 2016 and 2026 — faster than the average of all other occupations. And the median salary is $52,000 according to the Bureau of Labor and Statistics.
In the United States alone, there are currently 150,000 open IT support roles as more and more people use technology for some part of their work. But sometimes things go wrong — hardware breaks, networks go down, systems fail — and when they do, it’s vital to have team members who know what to do.
At Google, the challenge we faced in finding qualified candidates to join our own IT support team inspired the creation of a new training program. Now we’re using the IT support training we implemented at Google as the basis for the Google IT Support Professional Certificate. No tech experience or college degree is necessary.