
Google IT Support
Whether you’re just getting started or want to take the next step in the high-paying field of IT, IT training from Google can help you gain in-demand skills. You’ll learn about troubleshooting, customer support, system administration, and Python — and discover how to effectively utilize AI in IT support.
Get started
Get started in the field
No experience or degree required
Specialize within the field
Some experience required
Get an IT support job, with help from Google experts
Learn the foundations of IT support and get the job-ready skills you need to launch a career in this high-paying field.
Qualify for high-paying
jobs in ITIn both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.
IT support II
Systems administrator
Site reliability engineer
Senior IT support technician
Advanced IT technician
Learn more about the certificate
FOUNDATIONAL
IT Support
This fully online IT support certificate provides all the skills you need to find an entry-level job in the field of IT support, even if you don't have prior experience.
Get startedYou’ll learn about:
- Troubleshooting and customer care
- Networking
- Operating systems
- System administration
- Security
- Using AI to boost productivity
IT SUPPORT CERTIFICATE
Preview the certificate material
The foundations of IT support
Learn about different areas of IT, like computer hardware, the internet, computer software, troubleshooting, and customer service, and find out how AI can help you at work. Discover a wide variety of topics that are designed to give you an overview of what’s to come in this certificate program.
The full certificate program includes:

Hands-on activities

Quizzes and assignments

Regular assessments
Get on the fast track to high paying jobs with top employers
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Flexible learning
Prepare for a new career in 3-6 months. No relevant experience or degrees required.
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Free career support
Certificate graduates in the US will gain access to CareerCircle, which offers personalized coaching, mock interviews, and resume-building tools.
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Connect with top employers
Use CareerCircle’s exclusive job board to connect directly with employers looking to hire Google Career Certificate graduates.

Already completed the Google IT Support Certificate?
If you’ve completed the Google IT Support Certificate or have equivalent experience, take the next step with Google’s advanced certificate, Google IT Automation with Python. You’ll learn statistical analysis, Python, regression models, and machine learning in less than six months.
certificate testimonial
“I got my first real computer experience. A lot of my classmates had a lot more prior knowledge, but I started with none and it was really exciting to see how far I got. I was like, ‘Wow, I think I can make this a career.”
ALEX
Google IT Support Certificate graduate
Industry Specializations
Industry Specializations build on the skills from our foundational certificates and are developed by partners to provide expertise for jobs in fast-growing industries.
INDUSTRY SPECIALIZATION
Healthcare Specialization
Developed by Johns Hopkins University and hosted on Coursera, this fully online program provides the skills you need to find entry-level IT jobs in healthcare.

Prepare for jobs such as:
- Healthcare IT support specialist
- Healthcare customer support
- Help desk technician
You’ll learn about:
- The critical role of IT support staff in healthcare
- Health information technology fundamentals, terms, and definitions
- Operations and patient safety for Healthcare IT Staff
- Important aspects of data security, privacy and compliance
1-2
Months completion time

Already completed the Google IT Support Certificate?
If you’ve completed the Google IT Support Certificate or have equivalent experience, take the next step with Google’s advanced certificate, Google IT Automation with Python. You’ll learn statistical analysis, Python, regression models, and machine learning in less than six months.
Frequently asked questions
IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data. IT support specialists troubleshoot problems so computers and networks run correctly.
IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.
With entry-level jobs in IT fetching an average salary of $52,000 per year, starting a career in IT can be extremely lucrative and have a high potential for growth.
In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029 — faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.
The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the Google IT Automation with Python Certificate program.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with...
- Hardware and infrastructure
- Information security
- Cloud computing technologies
- Computer networks
- Storage and data
A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries. High-paying IT jobs include:
- Database administrator
- IT specialist
- Tech support specialist
- Systems analyst
- Network engineer
- Help desk technician
- IT support specialist
- IT technician
- Computer user specialist
- IT assistant
An IT certificate is an end-of-program certification earned by completing a professional training program and demonstrating competency in core areas. A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Googlers with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.
There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.
IT courses included in the Google IT Support Certificate curriculum are...
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT - Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
There are no prerequisites for the IT Support Certificate. The program is open to anyone interested in learning the foundational skills of IT support, whether you've been tinkering with IT on your own, or even if you are completely new to the field.
The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.
All of our Google Career Certificates now include an optional new course, Accelerate Your Job Search with AI. Learn how to use AI to create a job search plan, elevator pitch, resume, and more.
1Lightcast™ US Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024).
2Complete in 6 months, under 10 hours per week.