Google IT Support Certificates
Whether you’re just getting started or want to take the next step in the high-growth field of IT, professional certificates from Google can help you gain in-demand skills. You’ll learn about troubleshooting, customer support, system administration, Python and more.
- 100% remote, online learning
- Hands-on, practice-based training
- Access to over 150 employers
PROGRAM NEWS
Special offer: Unlock Google AI Essentials at No Cost
For a limited time, enroll in any Google Career Certificate and get our Google AI Essentials course at no cost ($49 value). AI is an exciting and powerful collaboration tool, and now you have the chance to get up-to-speed on how to actually use it — while also developing job-ready, in-demand skills. Offer ends November 30, 11:59 PM PT. Terms apply.**
Special offer: Unlock Google AI Essentials at No Cost
For a limited time, enroll in any Google Career Certificate and get our Google AI Essentials course at no cost ($49 value). AI is an exciting and powerful collaboration tool, and now you have the chance to get up-to-speed on how to actually use it — while also developing job-ready, in-demand skills. Offer ends November 30, 11:59 PM PT. Terms apply.**
Get a job in IT, with help from Google
Learn the foundations of IT support, and get the job-ready skills you need to kick start your career in a fast-growing field.
$63,000+
median salary in IT support1
339,000
open jobs in IT support1
Qualify for in-demand
jobs in IT
In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.
- IT support II
- Systems administrator
- Site reliability engineer
- Senior IT support technician
- Advanced IT technician
Learn more about the certificate
IT Support
Hosted on Coursera, this fully online program provides all the skills you need to find an entry-level job in the field of IT support, even if you don't have prior experience.
You’ll learn about:
- Troubleshooting and customer care
- Networking
- Operating systems
- System administration
- Security
More details
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Preview the certificate material
Get on the fast track to in-demand jobs with top employers
Complete a Google Career Certificate to get exclusive access to CareerCircle, which offers free 1-on-1 coaching, interview and career support, and a job board to connect directly with employers, including over 150 companies in the Google Career Certificates Employer Consortium.
![Complete online certificate courses, at your own pace and time.](https://storage.googleapis.com/grow-with-goog-publish-prod-media/images/1.max-800x600.scale-100.format-jpeg.jpg)
Complete online certificate courses, at your own pace and time.
![Access career resources like coaching sessions, mock interviews, and a resume builder tool.](https://storage.googleapis.com/grow-with-goog-publish-prod-media/images/2.max-800x600.scale-100.format-jpeg.jpg)
Access career resources like coaching sessions, mock interviews, and a resume builder tool.
![Share your resume and get connected with national and local employers.](https://storage.googleapis.com/grow-with-goog-publish-prod-media/images/3.max-800x600_zkBbXqY.scale-100.format-jpeg.jpg)
Share your resume and get connected with national and local employers.
Industry Specializations
Industry Specializations build on the skills from our foundational certificates and are developed by partners to provide expertise for jobs in fast-growing industries.
Frequently asked questions
Enroll in any Google Career Certificate before November 30th, 11:59 PM PT, and you'll automatically get access to the Google AI Essentials course at no extra cost. This offer is valid for 180 days from date of purchase and is for new purchases only. Coursera reserves the right to change or cancel the promotion at any time. Terms apply.**
Google AI Essentials Is a self-paced course designed to help people across roles and industries get essential AI skills to boost their productivity, zero experience required. The course is taught by AI experts at Google who are working to make the technology helpful for everyone. In under 10 hours, they’ll do more than teach you about AI — they’ll show you how to actually use it in your day-to-day work. With both your Google Career Certificate and Google AI Essentials under your belt, you’ll be able to stand out to employers and stay ahead of the curve.
IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data. IT support specialists troubleshoot problems so computers and networks run correctly.
IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.
With entry-level jobs in IT fetching an average salary of $52,000 per year, starting a career in IT can be extremely lucrative and have a high potential for growth.
In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029 — faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.
The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the Google IT Automation with Python Certificate program.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with...
- Hardware and infrastructure
- Information security
- Cloud computing technologies
- Computer networks
- Storage and data
A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries. In-demand IT jobs include:
- Database administrator
- IT specialist
- Tech support specialist
- Systems analyst
- Network engineer
- Help desk technician
- IT support specialist
- IT technician
- Computer user specialist
- IT assistant
An IT certificate is an end-of-program certification earned by completing a professional training program and demonstrating competency in core areas. A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Googlers with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.
There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.
IT courses included in the Google IT Support Certificate curriculum are...
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT - Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
There are no prerequisites for the IT Support Certificate. The program is open to anyone interested in learning the foundational skills of IT support, whether you've been tinkering with IT on your own, or even if you are completely new to the field.