$88,600
median entry-level salary in IT support in AUD*
Google IT Support Certificates
Whether you’re just getting started or want to take the next step in the high-growth field of IT, professional certificates from Google can help you gain in-demand skills. You’ll learn about troubleshooting, customer support, system administration, Python and more.
How it works
100% remote, online learning
Hands-on, practice-based training
Access to leading Australian employers nationally
17,800+
open jobs in IT support in Australia*
80%
of certificate graduates report positive career outcome**
How this course can benefit you
Qualify for in-demand jobs in IT
In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.
- IT support II
- Systems administrator
- Site reliability engineer
- Senior IT support technician
- Advanced IT technician
- Advanced IT technician
- Senior IT support technician
- Systems administrator
Learn more about the certificate
IT Support
5 courses
Hosted on Coursera, this fully online program provides all the skills you need to find an entry-level job in the field of IT support, even if you don't have prior experience.
You’ll learn about:
- Troubleshooting and customer care
- Networking
- Operating systems
- System administration
- Security
Learn at your own pace
Flexible study that fits your lifestyle. 3 to 6 months to complete with under 10 hours study per week.
No experience necessary
Learn hands-on skills from experts in the field, with no prior experience needed.
Stand out to employers
Make your resume competitive with a credential from Google.
Frequently asked questions
What does IT stand for?
What is IT support?
What are the different careers in IT?
What are some in-demand IT jobs?
What is an IT certificate?
What Google IT certificates are available?
What IT courses are included in the IT Support curriculum?
What are the prerequisites for the IT Support Certificate?
What IT courses are included in the IT Automation with Python curriculum?
What are the prerequisites for the IT Automation with Python Certificate?
What is Python?
What are the advantages of learning Python?
Who designed the Google IT Support and IT Automation with Python Certificates?
What other languages are the Google IT Support and IT Automation with Python Certificates offered in?
Where can I access the Google IT Support and IT Automation with Python Certificates?
What is the Google Career Certificates Employer Consortium? Can it help me find IT jobs?
Why did Google create these programs?
How much does the Google IT Support Certificate cost?
How much does the Google IT Automation with Python Certificate cost?
Is financial assistance available for the Google IT Support and IT Automation with Python Certificates?
New
AI Essentials
Boost your productivity and elevate your work with in-demand AI skills. Learn how to use generative AI to help develop ideas and content, make more informed decisions, and speed up daily work tasks.
Cybersecurity
Cybersecurity analysts are responsible for monitoring and protecting information and systems.
If you like: investigating, solving puzzles
Data Analytics
Data analysts collect, transform, and organise data in order to help make informed business decisions.
If you like: uncovering trends and patterns, visualisations
Digital Marketing and E-commerce
Digital marketers use online tools to reach customers. E-commerce specialists grow online sales.
If you like: connecting with people online, building an online presence
UX Design
UX designers make digital and physical products easier and more enjoyable to use.
If you like: understanding people, drawing, thinking creatively
Project Management
Project managers ensure projects within an organisation are managed and completed with maximum value.
If you like: solving problems, organisation, working with people
* Source: Lightcast™ Global Job Postings (2022: Jan. 1, 2022 - Dec. 31, 2022)
** Based on the program graduate survey, Australia, 2022.