Google IT Certificates
Get on the fast track to finding an in-demand job in IT, with a professional certificate from Google. Learn the foundations of networking and operating systems or how to solve problems using code.
- No relevant experience necessary
- 100% remote, online learning
- Under 10 hours of study a week*
Get a job in IT, with help from Google
Whether learning the foundations or taking your career to the next level, a Google IT Certificate opens doors to in-demand jobs.
$53,000+
Median salary in IT support1
27,000
In-demand job openings in IT1
Qualify for in-demand jobs in IT
In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.
- Database administrator
- IT specialist
- Tech support specialist
- Systems analyst
- Network engineer
- Help desk technician
- IT support specialist
- IT technician
- Computer user specialist
- IT assistant
Learn more about the certificate
IT Support Certificate
This online training program provides the skills you need for an introductory-level job in IT support, with no relevant experience required.
You’ll learn about:
- Troubleshooting and customer care
- Networking
- Operating systems
- System administration
- Security
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Preview the certificate material
The fundamentals of IT Support
Learn about different areas of IT, like computer hardware, the internet, computer software, troubleshooting, and customer service. Discover a wide variety of topics that are designed to give you an overview of what’s to come in this certificate program.
The full certificate program includes:
- Hands-on activities
- Quizzes and assignments
- Regular assessments
MORE OPPORTUNITIES FOR EVERYONE
Education and technology are keys to opportunity, but so are equity and access.
To support access to the Google Career Certificates, we’ve provided a Google.org grant to NPower Canada to deliver Google Career Certificate programs and deploy 5,000 scholarships.
These scholarships are distributed through NPower Canada, in collaboration with youth and workforce development non-profits like AIM CROIT, Indspire, Maison de l’amitié, Pathways to Education, Toronto Public Library, and the YMCA, focusing on Canadians from underserved communities.
Since 2021, NPower Canada has guided scholarship recipients through the program, providing ongoing wraparound support and the skills needed to be job-ready upon completion. Apply for a scholarship here.
Advanced Google Career Certificates
Advanced Google Career Certificates build on the skills from our foundational certificates and provide continued learning opportunities for graduates to go deeper in the field.
IT Automation with Python
Hosted on Coursera, this fully online program is designed for learners familiar with basic IT concepts. This advanced program builds on those foundations to take your career to the next level.
Prepare for jobs such as:
- Advanced IT technician
- Senior IT support technician
- Systems administrator
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Frequently asked questions
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.
With entry-level jobs in IT fetching an average salary of $53,000 per year, this field is extremely lucrative with a high potential for growth. In Canada, there were over 10,000 open IT support roles in 2020. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.
Google has long faced an issue that many other companies also contend with -- we had open IT support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a nonprofit organization to provide training and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support so this training could be available to everyone.
Yes, the program is available in French, Spanish and Portuguese.
- Certificat professionnel en soutien des TI de Google
- Certificado Profesional de Soporte de Tecnologías de la Información de Google
Google Career Certificates cost US$49 per month on Coursera after an initial 7-day free trial period. All Google Career Certificates are completely self-paced. At about 10 hours of study per week, many learners complete a Google Career Certificate in three to six months.
Coursera is a global online learning platform that offers access to online courses. Google has worked with Coursera to make Google Career Certificates available on their platform.
Google Career Certificates are available globally in English on Coursera. The Google IT Support Certificate and the Google Project Management Certificate are also available in French, Spanish and Portuguese. We are working to make the certificates available in more languages.
If you are interested in financial assistance for Google Career Certificates, you may be eligible for financial aid via Coursera through the course page. Recipients of financial aid will have full access to course content and assignments required to earn a certificate. To apply, go to the certificate course page on Coursera and click the “Financial aid available” link next to the “Enroll” button.
Google has also funded 5,000 scholarships for Google Career Certificates, which will be distributed by Google.org grantee NPower Canada. These funds will create a lasting impact in helping people land high-quality jobs in high-growth fields. Apply for a scholarship here.
Google Career Certificates were designed and built by subject-matter experts and senior practitioners at Google from each of the job fields. Every certificate has been created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in an entry-level job. Expert industry organizations and platforms - like the Project Management Institute for project management, Tableau for data analytics, and Figma for UX design, to name a few - consulted and collaborated on material.
The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.