IT support is a dynamic, fast-growing field and, according to the Information and Communications Technology Council (ICTC), Canada needs 182,000 individuals to help to fill various positions. These range from information systems analysts and consultants, to computer and network operators, Web technicians and software engineers.
More and more people are using technology for some part of their work. But sometimes things go wrong — hardware breaks, networks go down, systems fail — and when they do, it’s vital to have team members who know what steps to take.
At Google, the challenge we faced in finding qualified candidates to join our own IT support team inspired the creation of a new training program. Now, we’re using the training we implemented at Google as the basis for the IT Support Certificate. No tech experience or higher education degree is necessary.