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The Google IT Support Professional Certificate

The IT Support Professional Certificate, developed by Google and hosted on Coursera, can help you become ready for an entry-level job in IT support in about eight months. No experience is necessary.

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Program Details

Start your career in IT

IT support is a dynamic, fast-growing field and, according to the Information and Communications Technology Council (ICTC)Canada needs 182,000 individuals to help to fill various positions. These range from information systems analysts and consultants, to computer and network operators, Web technicians and software engineers.

More and more people are using technology for some part of their work. But sometimes things go wrong — hardware breaks, networks go down, systems fail — and when they do, it’s vital to have team members who know what steps to take.

At Google, the challenge we faced in finding qualified candidates to join our own IT support team inspired the creation of a new training program. Now, we’re using the training we implemented at Google as the basis for the IT Support Certificate. No tech experience or higher education degree is necessary.

The program

In this program, you’ll engage with a dynamic mix of hands-on labs and interactive assessments, all developed by Googlers. This certificate program introduces you to troubleshooting and customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace. And, throughout the program, you’ll hear directly from Googlers whose own foundation in IT support served as a jumping off point for their careers.

Susan Fung
Operations Manager & IT Support
Calgary, Alberta

Susan works for a small company, and as the employee most familiar with IT, she naturally fell into the role of lending a hand when it came to technology in the office. With the team growing and more technology being introduced, she felt like she should broaden her knowledge to best support her colleagues in their daily work. The Google IT Support Professional Certificate gave her those tools, and has helped her introduce professional development sessions for employees with varying skill levels using tech. While it is a departure from her undergraduate degrees in science and kinesiology, Susan is enjoying the opportunities for continued growth within IT. “There is so much you can do in IT and there is so much to learn,” she says. “You will never stop learning in this industry.”

A pathway to jobs

Completing the program and earning the certificate is an important first step, and you’ll also be supported in the next step — the job search.

Once you complete the program, you can opt in to share your information directly with top employers hiring for IT support jobs including Walmart CanadaRBCShopifyCity of Edmonton and Google Canada.

More opportunities for everyone

Education and technology are keys to opportunity, but so are equity and access. To ensure that more people have access to the program, we’re providing both financial and instructional support to 500 learners throughout Canada over the course of two years (2018-2019).

As part of that commitment, Google.org is providing a $1.1 million dollar grant to facilitate training and career guidance for scholarship recipients from coast to coast. To help learners move through the program with ease, in-person support will be available through four libraries systems, including the Toronto Public Library, Hamilton Public Library, Edmonton Public Library, and Surrey Libraries. Virtual support will also be available for learners across the country. For more information, please contact the Toronto Public Library at googleitsupportcertificate@torontopubliclibrary.ca.

This investment is part of an overarching $2 million Google.org grant dedicated to providing Canadians with access to digital skills training through the Grow with Google initiative.

Gideon Gray
IT Support Analyst
London, Ontario

Gideon originally studied concert technology (lights, audio, pyrotechnics, etc.) and had little experience with IT work. But after completing a computer technology course, his interest was piqued and he was curious to learn more before looking for jobs in the field. From Linux operations to Sysadmin and Security, the Google IT Support Professional Certificate armed Gideon with the knowledge to succeed, and fostered a particular interest in Networking. He now supports all IT operations at a university leadership centre, answering the IT needs of 60 staff members and any clients that have booked the space. “During the interview, the hiring team was impressed with the scope of work that the certificate consisted of,” he says. “I love the freedom and trust my employer is giving me.”