Google IT Certificates

Get on the fast track to finding an in-demand job in IT, with a professional certificate from Google. Learn the foundations of networking and operating systems or how to solve problems using code.

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  • No relevant experience necessary
  • 100% remote, online learning
  • Under 10 hours of study a week*
Google IT Certificates
  • Overview
  • Success stories
  • Certificate details
  • Path to jobs
  • FAQs
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  • Overview
  • Success stories
  • Certificate details
  • Path to jobs
  • FAQs

Get a job in IT, with help from Google

Whether learning the foundations or taking your career to the next level, a Google IT Certificate opens doors to in-demand jobs.

$62,000+

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Median salary in IT support1

44,000

a

In-demand job openings in IT1

Learn online, in partnership with Coursera

Fast and flexible so you can learn at the pace that’s right for you, the Google IT Support Professional Certificate is the No. 1 career certificate on the online learning platform Coursera.

Qualify for in-demand jobs in IT

In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.

  • Database administrator
  • IT specialist
  • Tech support specialist
  • Systems analyst
  • Network engineer
  • Help desk technician
  • IT support specialist
  • IT technician
  • Computer user specialist
  • IT assistant
  • Certificate success stories
    Célian
    See Célian's story
    Certificate success stories
    I was able to learn at my own pace and get the skills that I needed.

    With the help of the Google IT Support Certificate, Célian Lefèvre grew his love for technology into a new career at L'Oréal Canada in Montréal, Québec.

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    Célian
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    Krys
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    Chelsea
  • Certificate success stories
    Krys
    See Krys' story
    Certificate success stories
    In less than 6 months I was prepared for my new career.

    Krys completed the Google IT Support Certificate and now works as a technical customer experience agent at TELUS Health in Calgary, Alberta.

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    Célian
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    Krys
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    Chelsea
  • Certificate success stories
    Chelsea
    Chelsea Rucker
    Certificate success stories
    A year ago, I wasn’t sure where my life was going. I thought everything was falling apart. I feel hopeful about the future now.

    Chelsea Rucker, data center technician at Google and certificate graduate

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    Célian
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    Krys
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    Chelsea

Choose the IT certificate that's right for you

Introductory Level

IT Support Certificate

This online training program provides the skills you need for an introductory-level job in IT support, with no relevant experience required.

You’ll learn about:

  • Troubleshooting and customer care
  • Networking
  • Operating systems
  • System administration
  • Security
Get started on Coursera

See full curriculum

  • Technical Support Fundamentals

  • The Bits and Bytes of Computer Networking

  • Operating Systems and You: Becoming a Power User

  • System Administration and IT Infrastructure Services

  • IT Security: Defense Against the Digital Dark Arts

Advanced Level

IT Automation with Python Certificate

For learners familiar with basic IT concepts, this advanced program builds on those foundations to take your career to the next level.

You’ll learn about:

  • Python programming
  • IT automation
  • Troubleshooting & debugging
  • Testing in Python
  • How to set up your developer environment
Get started on Coursera

See full curriculum

  • Crash course on Python

  • Using Python to interact with the operating system

  • Introduction to Git and GitHub

  • Troubleshooting and Debugging Techniques

  • Configuration Management and the Cloud

  • Automating Real-World Tasks with Python

Preview the certificate material

  • The fundamentals of IT Support
    IT Support certificate

    The fundamentals of IT Support

    Learn about different areas of IT, like computer hardware, the internet, computer software, troubleshooting, and customer service. Discover a wide variety of topics that are designed to give you an overview of what’s to come in this certificate program.

    The full certificate program includes:

    • • Hands-on projects
    • • Quizzes and assignments
    • • Regular assessments
    Watch the video

Get on the fast track to in-demand jobs in technology, retail, finance, energy, and more.

Complete a Google IT Support Certificate at your own pace and time.

Improve your interview technique and resume with access to career resources.

Get your foot in the door with top employers through the Google employer consortium.

CONNECT WITH TOP EMPLOYERS, INCLUDING THESE:

Become a participating employer to connect with skilled candidates and grow your talent pipeline by completing the interest form. It is easy and free.

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More opportunities for everyone

Education and technology are keys to opportunity, but so are equity and access.

To support access to the Google Career Certificates, we’ve provided a Google.org grant to NPower Canada to deliver Google Career Certificate programs and deploy 5,000 scholarships.

These scholarships are distributed through NPower Canada, in collaboration with youth and workforce development non-profits like AIM CROIT, Indspire, Maison de l’amitié, Pathways to Education, Toronto Public Library, and the YMCA, focusing on Canadians from underserved communities.

Since 2021, NPower Canada has guided scholarship recipients through the program, providing ongoing wraparound support and the skills needed to be job-ready upon completion. Apply for a scholarship here.

Frequently asked questions

  • What is IT Support?

    Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

  • Why start a career in IT?

    With entry-level jobs in IT fetching an average salary of $62,000 per year, this field is extremely lucrative with a high potential for growth. In Canada, there were over 10,000 open IT support roles in 2020. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.

  • Why did Google create this program?

    Google has long faced an issue that many other companies also contend with -- we had open IT support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a nonprofit organization to provide training and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support so this training could be available to everyone.

  • Is this program offered in other languages?

    Yes, the program is available in French, Spanish and Portuguese.

    - Certificat professionnel en soutien des TI de Google

    - Certificado Profesional de Soporte de Tecnologías de la Información de Google

    - Certificado Profissional de Suporte em TI do Google

  • How much do the Google Career Certificates cost?

    The IT Support, User Experience Design, Project Management, Data Analytics, and Digital Marketing & E-commerce Certificates cost US$39 per month by subscription on Coursera.

  • What is Coursera?

    Coursera is a global online learning platform that offers access to online courses. Google has worked with Coursera to make Google Career Certificates available on their platform.

  • Where can I access Google Career Certificates?

    Google Career Certificates are available globally in English on Coursera. The Google IT Support Certificate and the Google Project Management Certificate are also available in French, Spanish and Portuguese. We are working to make the certificates available in more languages.

  • How do I apply for financial assistance?

    If you are interested in financial assistance for Google Career Certificates, you may be eligible for financial aid via Coursera through the course page. Recipients of financial aid will have full access to course content and assignments required to earn a certificate. To apply, go to the certificate course page on Coursera and click the “Financial aid available” link next to the “Enroll” button.

    Google has also funded 5,000 scholarships for Google Career Certificates, which will be distributed by Google.org grantee NPower Canada. These funds will create a lasting impact in helping people land high-quality jobs in high-growth fields. Apply for a scholarship here.

  • What is the Google Career Certificates Employer Consortium? How does it work?

    The Google Career Certificates Employer Consortium consists of different companies like Deloitte, KPMG, Loblaw, Mosaic, Omnicom Media Group, Publicis Groupe, Shopify, TELUS, Unilever, and of course, Google. These companies span multiple sectors and are committed to considering Google Career Certificate graduates for jobs. Upon completion of a Google Career Certificate, you will gain access to an exclusive job platform where you can easily apply to opportunities from employers with open jobs.

    Employers interested in joining the Google Career Certificates Employer Consortium can find more information at grow.google/employers.

  • What other kind of support is available after I complete a Google Career Certificate?

    In addition to expert training and hands-on projects designed to prepare you for a job in your field of choice, you'll get access to a resume building tool, mock interviews and career networking support designed to help you with your job search. You'll also be able to connect with Canadian employers in the hiring consortium who are accepting candidates who have completed a Google Career Certificate.

  • Who designed the Google Career Certificates?

    Google Career Certificates were designed and built by subject-matter experts and senior practitioners at Google from each of the job fields. Every certificate has been created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in an entry-level job. Expert industry organizations and platforms - like the Project Management Institute for project management, Tableau for data analytics, and Figma for UX design, to name a few - consulted and collaborated on material.

*Complete in 6 months, under 10 hours per week.

1Lightcast Q1 2022 Data Set (Jan 2021 to Aug 2022)

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