Learn IT Support skills with Google
Build your IT support toolkit, one course at a time. Gain targeted skills in networking, system administration and more from the Google IT Support Certificate program. Choose to learn specific skills, or complete the full series to earn your professional credential. No degree required.
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IT Support
Choose a course that’s right for you
IT Fundamentals
Understand the basics of Information Technology, such as computer hardware, software, troubleshooting, and customer service.
Get started on CourseraSKILLS YOU’LL LEARN
- Customer Service
- Troubleshooting Methodology
- Computer Assembly
- Binary System
- OS Installation
- Internet Fundamentals
Computer Networking
Master network protocols, the five-layer model, TCP/IP, and cloud basics to keep systems connected.
Get started on CourseraSKILLS YOU’LL LEARN
- TCP/IP Protocols
- Five-Layer Model
- DNS and DHCP
- Cloud Computing
- Network Troubleshooting
- VPN Basics
Operating Systems & Linux
Manage Windows and Linux systems using the command line, configure hardware, and handle permissions.
Get started on CourseraSKILLS YOU’LL LEARN
- Linux Filesystems
- Windows PowerShell
- Command-Line Interface
- User Permissions
- Disk Partitioning
- Remote Access
System Admin & IT Infrastructure
Manage entire fleets of computers, configure servers, and implement disaster recovery plans.
Get started on CourseraSKILLS YOU’LL LEARN
- Active Directory
- Fleet Management
- Server Configuration
- Disaster Recovery
- Infrastructure Planning
- Directory Services
IT & Network Security
Protect networks with encryption, firewalls, and security best practices against digital threats.
Get started on CourseraSKILLS YOU’LL LEARN
- Encryption Algorithms
- Network Firewalls
- Threat Analysis
- Authentication vs. Authorization
- Security Architecture
- AI for IT Support
AI for your Job Search
Use Google AI tools to build your resume, organize job applications, and ace interviews.
Get started on CourseraSKILLS YOU’LL LEARN
- Using Generative AI
- Prompt Engineering
- Professional Development
- Interview Skills
- Resume Building
- STAR Method
Take your career to the next level
Qualify for in-demand jobs in IT support
In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.
1Lightcast™ US Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024)