Learn IT Support Skills with Google
Build your IT support toolkit, one course at a time. Gain job-ready skills in networking, system administration, and more from the Google IT Support Certificate. Choose to learn specific skills, or complete the full series to earn your professional certificate. No experience required.
Choose the skill that’s right for you
IT Fundamentals
Understand the basics of Information Technology, such as computer hardware, software, troubleshooting, and customer service.
SKILLS YOU'LL LEARN
- Customer Service
- Troubleshooting Methodology
- Computer Assembly
- Binary System
- OS Installation
- Internet Fundamentals
Computer Networking
Master network protocols, the five-layer model, TCP/IP, and cloud basics to keep systems connected.
SKILLS YOU'LL LEARN
- TCP/IP Protocols
- Five-Layer Model
- DNS and DHCP
- Cloud Computing
- Network Troubleshooting
- VPN Basics
Windows & Linux Operating Systems
Manage Windows and Linux systems using the command line, configure hardware, and handle permissions.
SKILLS YOU'LL LEARN
- Linux Filesystems
- Windows PowerShell
- Command-Line Interface
- User Permissions
- Disk Partitioning
- Remote Access
System Admin & IT Infrastructure
Manage entire fleets of computers, configure servers, and implement disaster recovery plans.
SKILLS YOU'LL LEARN
- Active Directory
- Fleet Management
- Server Configuration
- Disaster Recovery
- Infrastructure Planning
- Directory Services
IT & Network Security
Protect networks with encryption, firewalls, and security best practices against digital threats.
SKILLS YOU'LL LEARN
- Encryption Algorithms
- Network Firewalls
- Threat Analysis
- Authentication vs. Authorization
- Security Architecture
- AI for IT Support
Job Search with AI
Use Google AI tools to build your resume, organize job applications, and ace interviews.
SKILLS YOU'LL LEARN
- Using Generative AI
- Prompt Writing
- Professional Development
- Interview Skills
- Resume Building
- STAR Method
Expand your professional toolkit
Build job-ready skills for IT support roles
Job-Ready Skills
1Lightcast™ US Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024)
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