Get an IT support job, with help from Google experts
Learn the foundations of IT support and get the job-ready skills you need to launch a career in this high-paying field.
Study at your own pace and complete your certificate in 3-6 months with about 10 hours of flexible study time a week.
Learn from experts who have decades of experience and can share the most up-to-date knowledge.
Build real-world skills through hands-on assessments and projects based on actual on-the-job scenarios.
CERTIFICATE TESTIMONIAL
"The Google Career Certificate provides that foundation that I was looking for. I got a chance to receive experience from every sector of IT – from networking, to troubleshooting, to security. I finished the program Friday, by Monday, I had a job offer."
STACEYGoogle IT Support Certificate graduate
Take your career to the next level
Qualify for in-demand jobs in IT support
In both small businesses and large organisations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.
GOOGLE CAREER CERTIFICATES NOW WITH AI TRAINING
Harness the power of AI in IT support to:
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Help with troubleshooting
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Help with customer care
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Generate scripts for IT tasks like automating data backup
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Help create support documentation
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Help evaluate IT infrastructure for potential vulnerabilities
Frequently asked questions
The Google IT Support Certificate is an end-of-program certification earned by completing a professional training program and demonstrating competency in core areas. A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Googlers with years of experience in the field
IT courses included in the Google IT Support Certificate curriculum are:
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT - Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
You'll learn to use cloud computing technologies and Linux operating systems; network security concepts like access control and encryption; and computer networking principles, including network architecture and the network model.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with...
- Hardware and infrastructure
- Information security
- Cloud computing technologies
- Computer networks
- Storage and data
The Google IT Support Certificate was designed and built by subject-matter experts and senior practitioners at Google – real-world professionals with strong backgrounds in IT support, working in fields such as operations engineering, security, site reliability engineering, and systems administration. The certificate was created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in entry-level jobs or achieve career advancement.
Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.
The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the Google IT Automation with Python Certificate program.
In Australia the subscription cost is $39 USD2 per month after an initial 7-day trial period at no cost. Google Career Certificates are completely self-paced, and many learners complete their Certificate in three to six months.
In other countries where Google Career Certificates are available, your cost may be lower. To see the exact cost in your local currency, please visit the Coursera page and view the enrollment options.
1Lightcast™ Global Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). US Treasury Reporting Rates of Exchange, USD to AUD, 1 USD = 1.59 AUD (Feb. 21, 2025)
2Final pricing is set by Coursera; standard fee of US$39 may vary in local currency. Additional fees may apply. See Coursera Terms of Use for more details.