Land a job as the go-to tech resource
Kick off a career in the high-growth field of IT support. In the Google IT Support Certificate program, you’ll learn how to configure hardware and software, manage Cloud resources, troubleshoot real technical problems on Windows and Linux machines, and more.
Why this program is right for you
See what's in store
NEW Practise applying AI skills to a workplace scenario, like using generative AI tools to draft IT support messages
COURSE 1 • 21 HOURS
In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.
COURSE 2 • 27 HOURS
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
COURSE 3 • 33 HOURS
In this course, through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
COURSE 4 • 25 HOURS
In this course, you’ll learn about the infrastructure services that keep all organisations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources.
COURSE 5 • 31 HOURS
This course delves into the fundamentals of information security, including authentication, authorisation, and accounting, and explores various network security solutions, ranging from firewalls to Wi-Fi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture.
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The world of IT is full of opportunity
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16,200+
job postings across certificate fields1 -
$90,400+
median entry-level salary across certificate fields2
Gain the skills you need to be an IT support technician, help desk technician, IT specialist, and more.
How people used their certificates to break into IT
“I worked in retail and needed to make a change. The certificate is really designed for you to go at your own pace. This is something that anybody can do.”
Amie H., IT Specialist at United States Department of the Navy and Google IT Support Certificate graduate
“The Google IT Support program gave me the proper foundation to find a career in IT. Anytime someone asks me for advice on breaking into IT, the first thing that comes to mind is this program. Being able to learn at my own pace and hear the stories of others who have come from similar backgrounds was pivotal in my success. The program helped transform my life, and I know that it can do the same for others."
Alex C., Information Security Analyst at Truckstop.com and Google IT Support Certificate graduate
"Sometimes when you come from a different career path, you may be at a stop in your life where you feel like you're too old or that others are progressing while you're left behind, but the certificate gives you the confidence to say 'I'm learning this stuff. I'm doing it. I can apply and I can succeed if I put my mind to it'"
Amiri F. , Workstation Analyst at BlueCross BlueShield South Carolina and Google IT Support Certificate graduate
What you'll walk away with
Get the skills you need to become an IT professional
Enroll now and take your first step towards a fulfilling career in IT.
Explore related programs
Go even further in your career by combining the skills you learn in the IT Support Certificate with our more advanced and specialised programs.
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IT Automation with Python
Designed for learners familiar with basic IT concepts. This advanced program builds on those foundations to help you develop technical skills including Python, Git, and IT automation.
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Healthcare Specialisation
Developed by Johns Hopkins University, this fully online program provides the skills you need to find entry-level IT jobs in healthcare.
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Cybersecurity
Cybersecurity analysts are responsible for monitoring and protecting information and systems. In this program, you’ll learn how to protect networks, devices, people, and data from cyber attacks.
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Frequently asked questions
IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data.
IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organisation, overseeing computer systems, and debugging whenever a problem arises.
Businesses, nonprofits, school systems, and government organisations all rely on technology. Computers break, systems fail, phones die – when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organisations across many different industries.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with:
- Hardware and infrastructure
- Information security
- Cloud computing technologies
- Computer networks
- Storage and data
A job in IT can mean in-person or remote help desk work in a range of organisations across many different industries. In-demand IT jobs include:
- Database administrator
- IT specialist
- Tech support specialist
- Systems analyst
- Network engineer
- Help desk technician
- IT support specialist
- IT technician
- Computer user specialist
- IT assistant
An IT certificate is an end-of-program credential earned by completing a professional training program and demonstrating competency in core areas. There are no prerequisites for the IT Support Certificate.
A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Google experts with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.
There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.
The Google IT Support Certificate is available in English, French, Portuguese, Spanish, Korean, Arabic, Bahasa, and Ukrainian on Coursera, an online learning platform that offers access to online courses.
In addition to expert training and hands-on projects designed to prepare you for a job in your field of choice, you’ll have access to career resources like Interview Warmup, a tool that lets you practise interview questions based on Google Career Certificate fields.
Interview Warmup is a tool that lets anyone practise answering interview questions, based on Google Career Certificate fields, to get more confident and comfortable with the interview process. Your answers are transcribed in real time so you can review what you said and discover patterns in your responses. Learn more here.
Footnotes
1 Lightcast™ Global Job Postings (2023: Jan. 1, 2023 - Dec. 31, 2023)
2 Lightcast™ Global Job Postings (2023: Jan. 1, 2023 - Dec. 31, 2023). US Treasury Reporting Rates of Exchange, USD to AUD, 1 USD = 1.535 AUD (March 31, 2024).